Technical Support
Troubleshooting guides and system requirements for the best learning experience
System Requirements
BrowserChrome, Firefox, Safari, or Edge (latest versions)
InternetStable broadband connection (5 Mbps+ recommended)
CameraWebcam (optional, for video sessions)
MicrophoneBuilt-in or external microphone
OSWindows 10+, macOS 10.15+, ChromeOS, Linux, iOS 15+, Android 10+
Recommended Browsers
Google Chrome
RecommendedBest performance for whiteboard and video sessions.
Firefox
Excellent compatibility with all platform features.
Safari
Recommended for macOS and iOS users.
Edge
Full support on Windows devices.
Troubleshooting Guides
Quick Tips
Test Before You Start
Run a quick audio/video test before your session. Open Google Meet early and check your settings.
Keep Your Browser Updated
Outdated browsers can cause compatibility issues. Enable auto-updates for the best experience.
Use a Stable Connection
Wired connections are more reliable than Wi-Fi. If using Wi-Fi, sit close to your router.
Still having trouble?
Our team can help diagnose and resolve technical issues. Include your browser, operating system, and a description of the problem.