Terms of Service

Age Requirements

• Tutors must be 18+ years old
• Students must be 16+ years old (or have parental consent if under 16)
• Users under 18 require parental supervision for account management

Account Responsibilities

• Provide accurate, truthful, and complete information
• Maintain one account per person (no multiple accounts)
• Keep login credentials secure and confidential
• Update information promptly when changes occur
• No impersonation or false identity representation

Acceptable Use

• Use our platform for legitimate educational purposes only
• Respect other users and maintain professional conduct
• Comply with all applicable EU and local laws
• Respect intellectual property rights

Liability Limitations

Subject to EU consumer protection laws, we limit our liability for:

• Technical issues, downtime, or service interruptions
• Disputes between tutors and students
• Quality or outcomes of tutoring services
• User-generated content or conduct

Note: This limitation does not apply to our gross negligence, willful misconduct, or violations of mandatory consumer rights under EU law.

Tutor Quality, Scheduling, Lateness & No-Show Policy

• Independent Tutors: Tutors act in their own name and on their own account. We do not warrant or guarantee any tutor’s qualifications, availability, punctuality, teaching style, or results.
• No-Show Definitions: A tutor no-show means the tutor fails to join within 15 minutes of the scheduled start time. A student no-show means the student fails to join within 15 minutes.
• Lateness: If a tutor is late but attends, the session may continue. Any make-good time or partial credit is at the parties’ discretion or our discretionary policy.
• Cancellations: Each session may be subject to a cancellation window (shown during booking). Cancellations outside the window may be charged in full. Repeated late cancellations or no-shows may lead to account restrictions.
• Remedies & Credits: Where a verified tutor no-show occurs, our sole obligation (to the extent permitted by law) is to facilitate a reschedule or issue a platform credit/refund limited to the affected session fee actually paid by the student on the Platform. We do not cover consequential or indirect losses.
• Reporting Window: Issues must be reported via support within 24 hours of the scheduled session end time, with reasonable evidence (e.g., screenshots, chat logs).
• Repeated Breaches: Repeated no-shows, chronic lateness, or quality violations may result in reduced visibility, temporary suspension, or account termination.

Activity Monitoring & Status Indicators

• What we show: The Platform may display indicators such as “online,” “last seen,” “typing,” and read-receipts to improve scheduling, trust, and safety.
• What we process: Minimal technical signals (e.g., login timestamps, app foreground activity, secure heartbeat/realtime pings, and session/network metadata) necessary to provide these indicators and prevent fraud/abuse.
• Legal basis: Legitimate interests under GDPR Article 6(1)(f) to ensure service reliability, user safety, and effective communication. See our Privacy Policy for details.
• Retention: “Last seen” timestamps are typically retained for a limited period needed to operate the feature (e.g., up to 30 days), with longer retention only for security logs where legally necessary.
• Controls: Where required by law, users may limit visibility of certain indicators (which may reduce functionality). Some security logging is essential to provide the Services.
• No ads profiling: We do not use these signals for interest-based advertising.

User Content Ownership

• You retain ownership of content you create (profiles, materials, communications)
• You grant us limited license to display your content on our platform
• You are responsible for ensuring you have rights to content you share

Platform IP Protection

• Our platform technology, design, and branding are protected by intellectual property laws
• Users may not copy, modify, or reverse engineer our platform
• Respect copyrights and do not share unauthorized educational materials